Hi. I’m Jeff Baker, the founder of Trendless, LLC. A customer experience (CX) consultancy that specializes in creating tailored, strategic CX instruments that connect strategies - corporate, brand, product - to customer-centric initiatives. These strategic CX instruments help identify and fortify the unique experience touchpoints that amplify brand and product attributes throughout a customer's end-to-end journey and experience. My approach is based on 20 years of leading countless CX and innovation initiatives and is the foundation for my thinkTrendless™ approach to CX Strategy. Visit thinktrendless.com to learn more.